I know joyce won't like me saying this but she is the cause of all her own families problems as a child and she has copied it through to her adult life and can't seperate it from work and clients and has been too judgmental and constant negative labelling of clients is what makes her lose her most loyal of clients because she is too controlling and bullying and verbally violent, and discriminating and rude to certain clients and that is not the role of a therapist.